I recently asked the audience at a conference "How many of you feel busy or overwhelmed?" Almost every hand shot up. I wasn't surprised …

I often think I'm the luckiest person to be able to do what I do. I get to work with the smartest folk and solve gnarly problems with different teams. I get to help people do their best work together. What’s not to like? But when your job is to try and help people change the way they work, sometime...